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I haven't received my item yet

Please let us know ASAP, and we'll try and follow up the situation. It can be a couple of problems:

-Local Post Office is holding it
-Address is incorrect that was given to us
-Is in transit back to us as a return

If you're parcel is taking longer than usual, we'll do our best to follow it up. We can usually offer a refund or a replacement. 

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